Shipping & Delivery 

Tobin Creek Wood Designs provides “White Glove Delivery Service” for most orders, directly to your home. This service will ensure delivery and set-up by a dedicated and experienced delivery team.  Our team will carefully carry your purchase to your room of choice and facilitate any required assembly.  This service minimizes the chance of damage and ensures your complete satisfaction on the day your purchase arrives. 

 Upon delivery and set-up, it is important that you inspect your purchase to ensure there is no damage before the delivery team departs.  Should there be any concerns, please immediately contact our customer service team at 877-376-7977. 

At times, there are some limitations to consider when considering delivery.  Challenges such as delivery to islands where ferry service is required, steep or narrow drives where larger delivery trucks cannot pass or where access within 100’ of your home is not available.  This may result in alternative shipping arrangements being required.  Should you have any concerns regarding access to your home by our delivery team, please contact our customer service team to discuss.  

For smaller orders, shipments may be able to be made by traditional ground services such as UPS or Federal Express.  When this option is available, we will contact you to ensure this option is acceptable prior to shipment.  This may result in minimal assembly of some items, and we want to ensure you are comfortable with this option.    

Shipping & Delivery Charges  

Our goal is to provide you with the very best delivery experience while minimizing additional charges to you.  We are engaged with delivery services experienced in furniture delivery and assembly.  While this does result in an additional delivery charge to your order, we believe you will find it quite worthwhile.  We have negotiated the very best rates possible to minimize your costs.  Shipping & delivery charges apply as follows:  

White Glove Delivery Service   

White Glove Delivery Service - Preparing for Delivery Day  

• Tobin Creek Wood Designs customer service team will contact you prior to your order leaving our facility to ensure you are prepared to receive your shipment.
• You will be provided with the expected ship date and anticipated delivery window, which may vary depending on conditions.  
• All orders ship from our production facility in Missouri. Transit time can range from 2 – 10 days.
• You will be contacted by the delivery company at least 24 hours prior to the anticipated delivery to confirm an acceptable delivery date and expected time of delivery.
• On the day of delivery, our team will contact you by phone to confirm you are their next stop, providing you with a specific time for when they expect to arrive.
• On arrival, our delivery team will bring the furniture into your house, unpack it and carefully inspect each piece to be sure that no damage has occurred during shipping. In the rare case that damage occurs, customers must note it on the shipper's paperwork, and we ask you to contact our customer service team at 877-376-7977 while the delivery team is still at your location.
• All packaging and protective material will be removed by our delivery team.
• Enjoy your new furniture – it’s 100% USA made, and we expect it to perform for you many years into the future! 

Questions? Call 877-376-7977 to speak with our knowledgeable product information team.