Tobin Creek Wood Designs   

Terms & Conditions 

General 

When you order from Tobin Creek Wood Designs your order is immediately reviewed and scheduled for production.  We handcraft each product immediately upon receipt of your order and strive to ship it in the shortest possible time.  Tobin Creek Wood Designs’ goal is to ship within weeks instead of waiting months like many other companies.  As a result, we ask you to be aware of the timing regarding the following policies regarding payment, cancellations, and returns. 

Payment Options 

Tobin Creek Wood Designs accepts VISA, MasterCard, and American Express credit cards for payment.  Also available is PayPal, who also offers a buy now/pay later option.  Also, payment may be made by personal check.  When paying by check your order will be processed once your check has cleared and funds are available.  All orders must be fully prepaid prior to order shipment.  We cannot ship via COD.   

If paying by personal check, our mailing address is: 

Tobin Creek Wood Designs
Attention: Customer Service
548 W. Grand Ave.
Memphis, MO 63555

Cancellations 

Since we immediately schedule your order for production upon receipt, please take a few minutes to review your emailed order confirmation for accuracy.  You may cancel your order within three business days after it is placed without any cancellation fees.  A 20% cancellation fee will apply after three business days as the premium hardwood for your order will have been selected and production initiated.  Once an order has shipped and left our facility, we are unable to cancel your order.  If an order is customized in any way, we are unable to cancel your order after three business days. 

Returns 

Our goal is to ensure your complete satisfaction with our ordering process and that you are delighted on the delivery day.  Should you find it necessary to return your order, please be aware of the following policies: 

  • Returns will be accepted up to 30 days upon delivery to your address.  
  • A restocking fee of 20% will apply to all returns once inspected at our facility.
  • All returned furniture must be in new and unused condition.  If not, additional charges will apply.  
  • The cost of returning furniture is the responsibility of the customer.  Our customer service team can provide packaging guidelines and suggest possible carriers. 

Refunds 

Any credits or refund will be made via the original method of payment. 

Occasionally we may reduce the price of a furniture style.  Should you have purchased an item at full price prior within ten (10) days prior to a price reduction, we will gladly credit you the difference by your original method of payment.  This does not apply to offers on one-of-a-kind items that may be offered online for sale.  Please contact our customer service team with any questions. 

Questions? Call 877-376-7977 to speak with our knowledgeable product information team.

 

!